Refund policy

DRAFT — requires legal review before publishing. "WISP Fragrance House" below is a placeholder — to be replaced with the registered legal entity name. Contact email is temporary.

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Returns

[PLACEHOLDER — confirm return window] Items may be returned within 14 days of delivery, unopened, unused, and in their original packaging. Due to the nature of fragrance products, opened or used items cannot be accepted for hygiene reasons.

How to Start a Return

Email yussefsaeed@hotmail.com with your order number to request a return authorization before sending anything back.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within a reasonable timeframe.

Exchanges

To exchange an item, please start a return for the original item and place a new order.

Questions

Contact us at yussefsaeed@hotmail.com for any return or refund questions.